Frogs like bugs, but we don’t! We work with developers to regularly update and upgrade our systems, but unfortunately it is not always perfect. Some issues that are encountered include:
Some users cannot see/access all of the content – this usually occurs when the
offline content has not been downloaded and the app doesn’t have a secure connection to access it from the cloud. Please make sure you hit yes when the app asks you to download offline content.
From time to time the app may crash (or involuntarily exit you) – this can be related to it trying to process too much information. Sometimes navigating too quickly, particularly when the connection is poor will cause this to happen. Please be patient as each screen loads, especially when you first open the app.
The app doesn’t work on all devices – unfortunately while we have done our best to make the app as accessible as possible, as technology changes so too does compatibility. We try to stay as up to date as possible. The app should be functional
on smartphone operating systems iOS 10.2.1 and Android 5.0 and above. The app is currently not compatible with tablet devices.
There are some simple trouble shooting options that all users can try if you encounter problems with the app, such as restarting the app, turning the phone off and back on again, or upgrading to the latest app version.
DELETING AND RE-INSTALLING THE APP WILL REMOVE ALL THE NOT YET SUBMITTED
RECORDING DATA ON YOUR PHONE, THIS SHOULD ONLY EVER BE DONE AS A LAST
RESORT, AND ONLY IF YOU ARE PREPARED FOR DATA TO BE LOST.
If you continue to have issues with the app, or your problem is not listed above, please email us at email@example.com
with your user name or email, a description of the issue, what operating software is on your device, which version of the FrogID app you are using, and the make and model of the device. We will do our best to help you from there.